Frequently Asked Questions

SecurePath is a mandatory vehicle tracking and security telematics platform regulated by SIRA authorities. It is legally required for car rental companies, passenger leasing fleets, petroleum and chemical transport, and security transport operating in Sharjah. Yes, Halla Vehicle Tracking Systems is an officially approved vendor for SIRA SecurePath. We handle certified hardware installation, testing, and provide the official compliance certificate required for vehicle registration and renewal.

Yes. All telematics hardware and wireless transmission devices deployed by HallaTrack hold official type-approval certifications from the Telecommunications and Digital Government Regulatory Authority (TDRA), ensuring full technical safety, electromagnetic compatibility, and legal compliance in the UAE.

Private Mode is designed for dual-use commercial vehicles that employees are permitted to drive for personal errands after business hours. When Private Mode is engaged by the driver or automatically scheduled outside work hours, the system masks the vehicle’s specific map location and route history from administrators while continuing to record total mileage for servicing and business accounting.

Our entry-level fleet tracking subscription starts at just 0.99 AED per vehicle per day on an annual billing schedule. This plan covers complete real-time GPS tracking, 24/7 web and mobile app access, speed monitoring, geofence alerts, trip history logs, and standard technical support across the UAE. Optional hardware add-ons like fuel level sensors, temperature probes, or SecurePath police integration are available at competitive custom rates.

All HallaTrack hardware includes a standard 1-year comprehensive replacement warranty against manufacturing defects, with extended warranty options available. Our dedicated technical support team is available 24/7 via phone (+971 52 103 7901), email, and WhatsApp, alongside round-the-clock server monitoring and cloud platform uptime guarantees.

We provide flexible installation options. Our mobile installation teams can visit your corporate yard, depot, or office anywhere across Sharjah, Dubai, Ajman, and the Northern Emirates. Alternatively, vehicles can be brought to our certified workshop in Butina, Sharjah. A standard covert hardwired GPS tracker installation takes approximately 30 to 45 minutes per vehicle. Plug-and-play OBD trackers can be connected in under a minute.

No. Our certified automotive technicians use non-invasive wire taps or plug-and-play OBD-II diagnostic interfaces that do not splice or cut the vehicle’s primary wiring loom. Furthermore, our ultrasonic fuel sensors mount to the exterior bottom of the fuel tank without any drilling, fully preserving manufacturer warranties.

Yes. HallaTrack provides a cloud-based telematics dashboard accessible from any modern web browser on desktop and laptop computers, as well as dedicated mobile applications for iOS and Android devices. You can monitor vehicle locations live, receive instant push notifications, replay historical routes, and generate PDF reports directly from your phone.

Our hardwired GPS trackers can be connected to the vehicle’s fuel pump or ignition starter relay. In the event of vehicle theft, unauthorized movement, or non-payment in car rental scenarios, authorized administrators can issue an engine immobilization command via the portal or mobile app. For safety reasons, the command automatically waits until the vehicle decelerates to a safe stationary speed before disabling the engine restart.

Yes. With our smart geofencing tools, you can establish geofence boundaries along UAE borders or around specific emirates. If a vehicle approaches or crosses an unauthorized border point, instant automated SMS and push notifications alert your dispatch team immediately, allowing rapid coordination with border authorities.

Our high-precision digital immersion probes or external ultrasonic sensors measure fuel volume in real time with ±99% accuracy. The system correlates fuel burn against engine runtime and speed. If a sudden drop in fuel occurs (such as unauthorized siphoning while parked), the system detects the abnormal drop and triggers an immediate high-priority alarm to fleet managers with the exact timestamp and GPS location.

Each student is issued a personalized RFID smart badge that they tap upon entering and exiting the school bus. The onboard telematics unit immediately transmits student attendance to school dispatch and triggers automated push notifications to parents informing them of safe boarding or drop-off. Drivers are monitored for speed and safe driving, and an audible check alarm ensures no sleeping child is left behind in the parked bus.